Terms of Service

Effective Date: January 25, 2025
Last Updated: January 25, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Pandai Tech Ltd ("Company," "we," "us," or "our") regarding your use of the bitebit mobile application and related services (collectively, the "Services").

By accessing, downloading, installing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.

2. Description of Services

bitebit is an AI-powered nutrition and diet tracking application that provides:

  • Food analysis through image recognition and voice input
  • Nutritional information and calorie tracking
  • Personalized dietary recommendations
  • Weight tracking and health monitoring
  • Premium subscription features for enhanced functionality

Our Services use artificial intelligence technology, including OpenAI's GPT-4, to analyze your food data and provide nutritional insights.

3. Eligibility and Account Requirements

3.1 Age Requirements

  • You must be at least 13 years old to use our Services
  • Users between 13-17 years old must have parental consent
  • In the EEA and UK, you must be at least 16 years old

3.2 Account Creation

  • You must provide accurate, current, and complete information
  • You are responsible for maintaining the security of your account
  • You must notify us immediately of any unauthorized use
  • One person may not maintain multiple accounts

3.3 Prohibited Users

You may not use our Services if you:

  • Have been previously banned from our Services
  • Are located in a country subject to US trade sanctions
  • Are on any US government list of prohibited or restricted parties

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Services to:

  • Track your food intake and nutritional information
  • Monitor your health and fitness progress
  • Receive personalized dietary recommendations
  • Access premium features with a valid subscription

4.2 Prohibited Activities

You agree not to:

Content and Data:

  • Upload false, misleading, or harmful content
  • Submit content that violates intellectual property rights
  • Share content that is illegal, defamatory, or harmful
  • Attempt to manipulate our AI systems with false data

Technical Misuse:

  • Reverse engineer, decompile, or disassemble our Services
  • Use automated systems to access our Services
  • Attempt to circumvent security measures
  • Interfere with the proper functioning of our Services

Commercial Misuse:

  • Use our Services for commercial purposes without permission
  • Resell, redistribute, or sublicense our Services
  • Create derivative works based on our Services

Harmful Activities:

  • Harass, threaten, or harm other users
  • Violate any applicable laws or regulations
  • Engage in fraudulent activities
  • Spread malware or viruses

4.3 Health and Medical Disclaimers

  • Our Services are for informational purposes only
  • We do not provide medical advice, diagnosis, or treatment
  • Consult healthcare professionals for medical decisions
  • Do not rely solely on our app for health-related choices

5. Subscription Terms and Pricing

5.1 Subscription Plans

We offer the following subscription plans:

  • Monthly Plan: $3.99 per month
  • Annual Plan: $49.99 per year (best value)

Premium features include unlimited food scans, advanced AI analysis, personalized meal plans, and detailed nutritional insights.

5.2 Pricing and Payment Terms

  • All prices are in British Pounds (GBP) unless otherwise specified
  • Prices may vary by region and currency
  • Payment is due at the time of subscription activation
  • We accept payments through Stripe, Apple App Store, and Google Play Store
  • Promotional prices may be offered from time to time

5.3 Automatic Renewal

IMPORTANT: Your subscription will automatically renew unless you cancel before the renewal date.

  • Subscriptions automatically renew for the same period as your original subscription
  • Your payment method will be charged 24 hours before the renewal date
  • You will receive a renewal confirmation email
  • Renewal prices may differ from your original subscription price
  • You can manage your subscription settings in your account or through your app store

5.4 Free Trial Period

  • New users may be eligible for a free trial period
  • Free trial duration varies by subscription plan and promotional offers
  • You must provide payment information to start a free trial
  • If you don't cancel before the trial ends, you will be charged for the subscription
  • Trial periods are limited to one per user

6. Cancellation and Refund Policy

6.1 Cancellation Rights

You may cancel your subscription at any time:

  • For App Store subscriptions: Through your Apple ID or Google Play account settings
  • For Stripe subscriptions: Through your bitebit account settings or by contacting support
  • Cancellation timing: You must cancel at least 24 hours before your next billing cycle to avoid charges

6.2 Effect of Cancellation

  • Cancellation takes effect at the end of your current billing period
  • You will retain access to premium features until the end of the paid period
  • Your account will revert to the free version after cancellation
  • No partial refunds will be provided for unused portions of your subscription

6.3 Refund Policy

General Refund Policy:

  • All sales are final and non-refundable except as required by law
  • Refunds may be considered in exceptional circumstances at our sole discretion
  • Refund requests must be submitted within 14 days of purchase
  • Refunds will be processed to your original payment method within 5-10 business days

App Store Refunds:

  • For purchases made through Apple App Store or Google Play Store, refund policies of those platforms apply
  • You must request refunds directly through Apple or Google
  • We cannot process refunds for app store purchases

Stripe Refunds:

  • For direct Stripe payments, we may issue refunds in cases of:
    • Technical errors preventing service access
    • Unauthorized charges
    • Accidental duplicate purchases
  • Refund requests must include proof of the issue

6.4 Dispute Resolution for Payments

If you dispute a charge:

  1. Contact our support team at info@bitebit.hu
  2. Provide your subscription details and reason for dispute
  3. We will investigate within 5 business days
  4. If unresolved, you may contact your payment provider

7. Intellectual Property Rights

7.1 Our Intellectual Property

Company Ownership:

  • We own all rights, title, and interest in bitebit and our Services
  • This includes but is not limited to:
    • Software code, algorithms, and AI models
    • User interface designs and graphics
    • Trademarks, logos, and branding
    • Content, text, and documentation
    • Nutritional databases and analysis tools

Protection:

  • Our intellectual property is protected by copyright, trademark, patent, and other laws
  • Unauthorized use of our intellectual property is strictly prohibited
  • We reserve all rights not expressly granted to you

7.2 Your License to Use Our Services

We grant you a limited, non-exclusive, non-transferable, revocable license to:

  • Use bitebit for personal, non-commercial purposes
  • Access premium features during your active subscription
  • Use our Services in accordance with these Terms

License Restrictions:

  • You may not copy, modify, or distribute our software
  • You may not create derivative works based on our Services
  • You may not reverse engineer or decompile our application
  • You may not remove or alter any proprietary notices

7.3 Your Content and Data

Content You Provide:

  • You retain ownership of content you submit to our Services
  • This includes food photos, voice recordings, and personal data
  • You grant us a license to use your content to provide our Services

License Grant:

By submitting content, you grant us a worldwide, royalty-free, non-exclusive license to:

  • Process and analyze your content through our AI systems
  • Store and backup your data
  • Provide personalized recommendations based on your content
  • Improve our Services using aggregated, anonymized data

Content Restrictions:

You represent and warrant that your content:

  • Does not violate any laws or third-party rights
  • Is accurate and not misleading
  • Does not contain harmful or malicious elements
  • Is your own content or you have permission to use it

7.4 Third-Party Intellectual Property

  • We respect the intellectual property rights of others
  • Our Services may contain third-party content and trademarks
  • Third-party content remains the property of its respective owners
  • We do not claim ownership of third-party intellectual property

7.5 Copyright Infringement Claims

If you believe your copyright has been infringed:

  1. Contact our designated copyright agent at legal@bitebit.app
  2. Provide a detailed notice including:
    • Description of the copyrighted work
    • Location of the allegedly infringing content
    • Your contact information
    • A statement of good faith belief
    • Electronic signature

We will investigate and respond to valid DMCA notices in accordance with applicable law.

8. Liability and Disclaimers

8.1 Service Disclaimers

"AS IS" Service:

  • Our Services are provided "AS IS" and "AS AVAILABLE"
  • We make no warranties, express or implied
  • We do not guarantee uninterrupted or error-free service
  • We do not warrant that our Services will meet your requirements

Information Accuracy:

  • Nutritional information is provided for informational purposes only
  • AI-generated content may contain errors or inaccuracies
  • You should verify important nutritional information independently
  • We are not responsible for decisions made based on our information

8.2 Health and Medical Disclaimers

No Medical Advice:

  • Our Services are not intended to provide medical advice
  • We do not diagnose, treat, or cure any medical conditions
  • Always consult qualified healthcare professionals for medical decisions
  • Do not use our Services to replace professional medical advice

Health Risks:

  • Use of our Services is at your own risk
  • We are not responsible for any health outcomes
  • Dietary changes should be made under professional supervision
  • Stop using our Services if you experience any adverse effects

8.3 Limitation of Liability

Maximum Liability:

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our total liability to you is limited to the amount you paid for our Services in the 12 months preceding the claim
  • We are not liable for any indirect, incidental, special, or consequential damages
  • This includes but is not limited to:
    • Lost profits or business opportunities
    • Data loss or corruption
    • Personal injury or health issues
    • Business interruption
    • Reputation damage

Jurisdictional Variations:

  • Some jurisdictions do not allow limitations of liability
  • In such cases, our liability is limited to the maximum extent permitted by law
  • These limitations apply regardless of the theory of liability

8.4 Indemnification

Your Indemnification Obligations:

You agree to indemnify, defend, and hold harmless Pandai Tech Ltd, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorney fees) arising from or relating to:

  • Your use or misuse of our Services
  • Your violation of these Terms or any applicable law
  • Your content or data submitted to our Services
  • Your violation of any rights of third parties
  • Any false or misleading information you provide

Defense and Settlement:

  • We reserve the right to assume the exclusive defense of any claim
  • You may not settle any claim without our written consent
  • We will notify you of any claims subject to indemnification
  • You will cooperate fully in the defense of any claim

9. Third-Party Services and Content

9.1 Third-Party Integrations

  • Our Services may integrate with third-party services
  • These include payment processors, analytics providers, and AI services
  • Third-party terms and privacy policies apply
  • We are not responsible for third-party services

9.2 External Links

  • Our Services may contain links to external websites
  • We do not control or endorse external content
  • Use external links at your own risk
  • External privacy policies and terms apply

10. Privacy and Data Protection

10.1 Data Collection and Use

  • Our Privacy Policy governs how we collect and use your data
  • By using our Services, you consent to our data practices
  • We use your data to provide personalized recommendations
  • Your data may be processed by third-party AI services

10.2 AI Processing

  • Food images and voice recordings are sent to OpenAI for analysis
  • This processing helps provide accurate nutritional information
  • OpenAI's data handling practices apply to this processing
  • You consent to this AI processing by using our Services

10.3 Data Security

  • We implement reasonable security measures
  • However, no system is completely secure
  • You use our Services at your own risk
  • Report security issues to us immediately

10.4 UK Data Protection

  • We comply with the UK Data Protection Act 2018 and UK GDPR
  • As a UK-based company, we are registered with the Information Commissioner's Office (ICO)
  • Your data may be transferred internationally with appropriate safeguards
  • You have rights under UK data protection law as described in our Privacy Policy

11. Termination

11.1 Termination by You

  • You may stop using our Services at any time
  • You may delete your account through the app settings
  • Termination does not entitle you to refunds

11.2 Termination by Us

We may suspend or terminate your access if you:

  • Violate these Terms or our policies
  • Engage in harmful or illegal activities
  • Fail to pay subscription fees
  • For any reason with or without cause

11.3 Effect of Termination

Upon termination:

  • Your right to use our Services ends immediately
  • We may delete your account and data
  • Provisions that should survive termination will remain in effect
  • You remain liable for obligations incurred before termination

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes will be resolved in the courts of England and Wales.

12.3 Informal Resolution

Before formal proceedings, we encourage you to contact us at legal@bitebit.app to resolve disputes informally.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pandai Tech Ltd regarding the Services.

13.2 Modifications

  • We may modify these Terms at any time
  • Material changes will be communicated through the app or email
  • Continued use after changes constitutes acceptance
  • If you disagree with changes, you may terminate your account

13.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

13.4 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

14. Contact Information

For questions about these Terms or our Services:

General Inquiries:
Email: info@bitebit.hu
Response time: Within 24-48 hours

Legal Inquiries:
Email: legal@bitebit.app

Billing and Subscription Issues:
Email: billing@bitebit.app

Mailing Address:
Pandai Tech Ltd (Company No. 14430212)
Hova House, 1 Hova Villas
Brighton & Hove, BN3 3DH
England, United Kingdom

Emergency Contact:
For urgent security or privacy concerns: security@bitebit.app

Company Registration Information: Pandai Tech Ltd is a private limited company incorporated in England and Wales under company number 14430212. Our registered office is at Hova House, 1 Hova Villas, Brighton & Hove, BN3 3DH, England.

By using bitebit, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.